Contact

Legal information

• Titular: Saúl Fernando Covarrubias Pelcastre (persona física con actividad empresarial)
• Commercial name: NOVATEIRRA
• Tax ID (RFC): COPS000611HZA
• Fiscal address: Datililo M 22 L #28, Col. Ejido Cabo San Lucas, Migriño, Los Cabos, Baja California Sur, Mexico, C.P. 23450
• Operating since: March 8, 2018

Customer support

For bookings, modifications, cancellations, billing and any incident during your stay:

• Email: [email protected]
• Phone: +52 33 3359 9449
• Hours: Monday to Sunday, 8:00 to 22:00 CST (Mexico)

Our team responds in Spanish and English.

Personal data protection

For ARCO rights (Access, Rectification, Cancellation, Opposition) and any matter related to personal data:

• Email: [email protected]

Full detail in the Privacy notice.

Press and partnerships

For press, partnerships or business proposals (property owners, agencies, integrators):

• Email: [email protected] with the subject “Press” or “Partnerships”.

Consumer authorities

If you consider that your rights as a consumer have not been respected, you may turn to:

• Federal Consumer Protection Bureau (PROFECO) — www.gob.mx/profeco
• National Institute for Transparency, Access to Information and Personal Data Protection (INAI) — www.inai.org.mx — for matters related to personal data.

Response times

• Operational queries during business hours: within a few hours.
• ARCO rights requests: maximum 20 business days, in line with the LFPDPPP.
• Refunds via Stripe: 5 to 10 business days, subject to your issuing bank.