NOVATEIRRA

Reservation management

This page summarises everything you can do with your booking after confirmation. For specific conditions, check the Cancellation policy.

1. Find your booking

After payment you receive a confirmation email with the booking code. You can also find every booking under:

My account → My reservations

The list groups bookings by Active, Past and Cancelled. Click a booking to open the detail.

2. Modify a booking

In the booking detail, click Modify reservation to change:

  • Dates: subject to availability. If the new dates are more expensive, the difference is charged through Stripe. If they are cheaper, the difference is not refunded automatically (you can request it in writing).
  • Guests: changes within the property’s capacity. Reductions do not generate automatic refunds.

Modifications made within the free-cancellation window of your tier do not trigger penalties.

3. Cancel a booking

In the booking detail, click Cancel reservation. The refund applied depends on the property’s cancellation tier (flexible, moderate or strict) and the time remaining until check-in. Detail in the Cancellation policy.

Once confirmed, the cancellation cannot be undone. The refund is processed through Stripe and clears in 5 to 10 business days.

4. Invite additional guests

In the checkout, or after confirmation from the booking detail, you can invite up to the number of adults on your booking using the Invite additional guests option. Each invited person receives an email (and optionally SMS) with a link to view the booking detail.

  • Only the booker can modify or cancel.
  • Additional guests have read-only access.
  • You can revoke an invitation from the booking detail at any time.

5. Add to Apple Wallet or Google Wallet

In the booking detail you will see the Add to Apple Wallet and Add to Google Wallet buttons. The pass contains:

  • Booking code.
  • Property name and address.
  • Check-in / check-out dates.
  • Direct access to support.

The pass is automatically updated if you modify dates.

6. Check-in

The instructions for check-in (key handover, self check-in code, on-site contact) are included in the confirmation email and in the booking detail. If you have not received them 24 hours before check-in, contact support.

7. Tax invoice (CFDI)

You can request a CFDI by writing to [email protected] from the email used in the booking, with the buyer’s tax data (RFC, fiscal name, address, CFDI use). The request must arrive before the end of the calendar month in which the booking is paid.

8. Support

If anything is unclear:

  • Email: [email protected]
  • Phone: +52 33 3359 9449
  • Hours: Monday to Sunday, 8:00 to 22:00 CST (Mexico)
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